SUMMARY Responsible for the production support of internally developed and thirdparty applications processes and reports Will assist with complex incident management situations through advanced technical troubleshooting developing fixes for incidents and root cause as well as tests and validate production applications May act as owner for problem management through technical troubleshooting developing fixes for incident and root cause analysis Acts as resource on projects and change requests based on approved specifications Works within the System Development Life Cycle RESPONSIBILITIESTASKS Monitor the lifecycle of systems by being aware of obsolescence and release dates for the product per the System Development Lifecycle Review patch and upgrade information and ensure implementation where appropriate Ensure that maintenance and support agreements are in place with the vendor and licensing is up to date Owns problem management process and ensures resolution to completion including identifying discrepancies between systems Track issues and errors as well as their resolutions Act as a liaison between to thirdparty vendors Ability to work under stressful situations and display professional demeanor Ensure that documentation is available for both administrators and users Respond to and resolve reported application data or tool issues in a timely manner Review a change request and provide an estimate on effort required for completion Identify and resolve advanced application issues using appropriate code languages toolsets or configuration processes Performs peer reviews for level I Developers on BreakFix approaches and ensuring conformity to standards and quality Ensure changes follow appropriate release management processes Raise awareness of application tool and data issues and resolutions with the Customer and appropriate IS personnel Creates technical design documents and specifications on change requests and assignments within a project while maintaining documentation and abstracts in conformance to standards Maintain knowledge of standards and quality requirements Assist development with analysis and design for new or existing systems Periodically participate in groupscommittees related to processes standards and best practices Researches manuals periodicals and technical reports to increase technical knowledge Reviews program specifications for completeness and conformance to quality standards Periodically prepares reports for review by project leadersystem supervisor Works with minimum supervision and exercises sufficient discretion and independent judgment Maintains confidentiality of information processed as appropriate Verifies changes by developing unit test plans test data and scripts Also performs desk checks and debugging Make recommendations to the architecture group and management for future application structure and design Will do performance monitoring and tuning of applications systems and toolsets Performs other related duties which may not be specifically listed in the position description but which are within the general occupational series and responsibility level typically associated with the employeersquos class of work EMPLOYMENT QUALIFICATIONS EDUCATION OR EQUIVALENT EXPERIENCE Bachelorrsquos degree in computer science or related field Combinations of relevant education certifications and experience may be considered in lieu of a degree EXPERIENCE Must have minimum 4 years relevant experience which provides the necessary skills knowledge and abilities SKILLSKNOWLEDGEABILITIES (SKA) REQUIRED Knowledge of and the ability to apply necessary computer programming practices and procedures Ability to apply the principles of independent logical thinking to define problems collect data establish facts and draw valid conclusions Ability to display and react with a strong sense of urgency Ability to comprehend the consequences of various problem situations and to refer them for appropriate decision making Proficiency in SQL and relational database concepts Ability to design program logic prepares test data and test programs Ability to review business requirements and compare to application for possible deviations from customer expectations Excellent trouble shooting and problem solving skills Ability to handle multiple priorities establishes work flows and meets necessary deadlines Excellent oral and written communication skills Ability to effectively exchange information clearly and concisely and present ideas report facts and other information and respond to questions as appropriate Ability to maintain confidentiality Ability to perform other assignments at locations outside the office Ability to work varying hours including evenings weekends and holidays as required Demonstrated leadership ability Ability to work with expeditiously with a strong sense of quality 12288 Additional SkillsKnowledgeAbilities Required for Application Development Knowledge of and ability to code in HTML XML JavaScript and other webrelated technologies (required) Proficiency in Java or other objectoriented development languages (required) Proficiency in ClaimCenter GScript or Gosu development language ndash configuration experience (strongly desired) Knowledge of Microsoft SQL standard for DDL and DML (required) Experience with rules engines (preferred) Knowledge of and sound decision making around the use of enterprise scheduling and monitoring tools Source: http://www.jobs2careers.com/click.php?id=307653972.96
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