Technical SpecialistOur Lansing Client is seeking a Technical Specialist to perform duties such as; Installation of Equipment, IP Address & Printer Queue Build Coordination w customer specialist, Send reports on installations to Service - inc IP Address & Print Q Name (generated out of Data Base), Send reports on installation to Trainers (generated out of Data Base), Verify Install Calls are in Web Client Post Install Customer Call to be sure device is connected & working level 1*, Global Scan Installation for MFDs and stand alone scanners when needed, Accessory installs, QA service call Level 2*, Escalated Service-Supply Calls, Accepts Escalated Service Calls from customer end users, Phone Follow up to customer on Service escalations, Accepts calls from Techs related to install or service issues (delivery issue, network, equipment config, IP address, Print Q, etc.)Additional qualities and skill include; Good Customer Communication Skills (written and verbal), Microsoft Office Skills, Good Organization Skills, Good Time Management Skills, Technical and Network Skills, Possesses Ability to adapt to changing situations, flexibility, high motivation and sense of urgency aptitude for windows, all current versions, And navigating web based programs, Access and Excel knowledge, Experience with Remedy is a plus.To apply for this great opportunity please contact:Tanner Lauka616 451-7000Tanner.Lauka@rht.com Source: http://www.tweetmyjobs.com/robert-half-technology-jobs-help-desk-analyst-i-10262607?src=36
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